It happens more often than you might think.
A customer recently reached out asking what to do if they lost the key to their storage unit. It’s a great question — and fortunately, there are a few options.
Whether you misplaced your key, damaged your lock, or simply can’t get into your unit, here’s what you need to know.
Before requesting a lock cut at the facility, we typically recommend contacting a locksmith.
In many cases, a locksmith may be able to open the lock without damaging it, which can save both time and money.
We’ve had good experiences with Hartz Lock in Clinton and recommend starting there.
If a locksmith isn’t able to help, lock removal may be an option.
For security reasons, there are a few important requirements before a lock can be cut off a storage unit.
✅ You must verify that you are the renter
✅ A valid ID is required
✅ Your account must be in good standing and lock removal fee paid
These policies help protect all tenants and keep the facility secure.
Lock removal requests are not immediate.
👉 Requests must typically be scheduled 3–5 business days in advance
This allows time to:
If you think you may need assistance, it’s always best to reach out sooner rather than later.
Once the lock is removed, you’ll need to replace it with a new lock immediately.
This helps keep your belongings protected and ensures your unit remains secure.
At our storage facilities in Eldridge, Iowa, security is a top priority.
That’s why our facilities feature:
🔒 Gated access
📹 Security cameras
🚧 Fenced perimeters
💻 Easy online account management
These security measures are also why we take lock removal requests seriously.
A few simple habits can save you a headache later:
✔ Keep a spare key in a safe place
✔ Label your storage key clearly
✔ Take a quick photo of your lock and key
✔ Use a quality lock designed for storage units
Questions happen during storage and moving — and we’re always happy to help guide customers through the process.
Whether you need short-term or long-term storage, we offer:
✅ Climate controlled units
✅ Standard storage units
✅ Secure gated access
✅ Flexible month-to-month rentals
We offer secure, convenient storage units in Eldridge, IA with easy online reservations.
👉 Reserve your unit online today and move in on your schedule.